Shipping Policy

 

Thank you for shopping at Wowtechpromos. We are committed to delivering your orders accurately and on time. Please review the following shipping policy to understand how your orders will be processed and delivered.

Order Processing Time

Customized orders are processed within 5 business days (Monday to Friday, excluding holidays) after receiving full payment. (*Please contact us for pre-ordering if you need over 500 products at once)

Non-customized orders are processed within 3 business days (Monday to Friday, excluding holidays) after receiving full payment. 

Shipping Methods and Delivery Estimates

Usually, we use UPS, FedEx, and DHL to ship orders, and we deliver to countries and regions worldwide.

If you need a specific shipping method or expedited shipping/processing for your order, please contact our customer service team. We will do our best to assist you.

Country/Region	Shipping Fee	Delivery time (Business Days)	Processing time (Business Days)
United States	Free	6-9	3-5
Canada	Free	8-12	3-5
Australia	Free	8-10	3-5
United Kingdom	Free	5-7	3-5
New Zealand	Free	8-10	3-5
France	Free	7-10	3-5
Germany	Free	7-10	3-5
Rest of Europe	Free	7-12	3-5
Hong Kong	Free	4-5	3-5
Singapore	Free	6-9	3-5
Other Deliverable Countries/Regions	Free	8-14	3-5

* Please note that delivery times are estimates and not guaranteed. Actual delivery times may vary depending on shipping location, carrier delays, and other factors beyond our control.

Order Tracking

Once your order has shipped, you will receive a shipping confirmation email containing a tracking number. You can track your package using the provided tracking number on our website or directly through the carrier's website.

Order Cancellation

Once an order enters its processing stage, we cannot guarantee that cancellations can be made. Wowtechpromos will make every commercially reasonable effort to comply with the cancellation request.

Additionally, customers may be charged 35% of the order amount if the order has already started its processing stage in order to successfully cancel the order.

Furthermore, customers will be liable to pay the agreed-upon price for any work that may have been completed up to the time we are able to cancel the order. These charges may include, but are not limited to, setup charges, artwork preparation charges, shipping charges, and restocking fees.

All cancellation requests must be made by email. No verbal cancellations will be accepted.

*If the order has been shipped already, then it is unable to be canceled, please refer to our Return & Refund Policy.

Damaged or Lost Shipments

• Package Lost:

1. Please first contact your local shipping company to check whether they have delivered your package correctly.
2. If the package was lost during shipping, please first file a complaint with your local shipping company and then contact us to file a claim.
3. If the package was stolen after delivery, please contact your local police for assistance and inform us as well.

• Package Damage:

If you received your order damaged, please contact the shipment carrier or our support team immediately to file a claim. Please save all packaging materials and damaged goods before filing a claim.

Customs and Duties

All customs and duties will be covered by Wowtechpromos, customers won’t be further charged.

Shipping Address Modification

• For orders that has been shipped already, we’re unable to further change the address;
• For orders that still under processing, please contact us with the correct address in time.

 

Contact Us:

• If you have any questions about our Shipping Policy, please contact us.